PRODUCT CARE

General info

JEPPE VIDSTRUP JEWELRY is handcrafted in COPENHAGEN, using recycled precious metals. Precious metals are delicate elements and will naturally react to their surroundings. To reduce wear I recommend handling your jewellery with care and storing it in a cool and dry environment.

14K AND 18 KARAT GOLD

Solid gold jewelry is highly durable and resistant to tarnishing, making it ideal for everyday wear. However, gold is a soft metal and can still develop scratches or small dents over time. To maintain its shine, gently clean your jewelry with a soft cloth or a tooth brush and mild soapy water, then dry thoroughly. Avoid exposure to harsh chemicals, perfumes, and abrasive surfaces.

925 sterling silver / 935 ARGENTIUM SILVER

Silver naturally develops a patina when exposed to oxygen and sulfur particles in the air, chemicals, liquids and substances from the skin. To maintain the finish, use a reducing agent, such as a silver polishing cloth or a silver dip bath. In case of heavy oxidation, sterling silver jewellery can be replated a new layer of fine silver to restore its original colour.

GOLD PLATED

MY GOLD PLATED JEWELRY IS 24 KARAT gold electroplated over a base of 925 sterling silver. The top layer of gold will naturally wear off over time and can be replated to restore its original colour. Gently clean your product using a soft toothbrush or a soft cloth without chemicals and avoid contact with liquids.

Product services

I offer restoration of MY JEWELRY, the cost and timeframe is determined on a case to case basis. I OFFER BOTH REPOLISHING, REPLATING AND REPAIRS.

Submit a request

To request a product service or a free consultation GO TO CONTACT.

Quality guarantee

If you receive an item classified as faulty and/or damaged, you must contact ME within 7 days of receipt. JEPPE VIDSTRUP JEWELRY's quality guarantee covers potential manufacturing defects and cannot be held responsible for defects due to:

- Failure or damage caused by improper use or carelessness e.g. cracks from adjusting cuffs too vigorously/frequently or bending of earring clasps.

- Aesthetical changes, defects and damages due to normal wear/tear and ageing e.g. scratches/scores, oxidisation of silver or fading of gold plating.

Loss of goods

JEPPE VIDSTRUP JEWELRY is not responsible for any loss of goods. If an item is malfunctioning (e.g loose earring hinge/clasp) the customer is responsible for contacting ME when the defect is detected in order to resolve the issue.